FREQUENTLY ASKED QUESTIONS

SERVICE & FEES

GENERAL

  • We have access to an exclusive network of partners with the top hotel and experience providers around the globe. By booking with Off Script, you get access to VIP perks like free breakfast, room upgrades and hotel credits. Let us handle the logistics so you can focus on what matters most: enjoying the trip.

  • We offer a range of services, from simple hotel bookings (always free) to complex itineraries inclusive of flights, accommodation, activities, dinner reservations & more. The length and the complexity of the trip will dictate the terms of our partnership.

  • Once you reach out with an inquiry, we will set up an intro call to get a sense of your travel style, preferences and vision for your trip. If we mutually decide working together is a good fit, we will work closely with you and local partners on the ground in your destination of choice to bring the trip to life, starting first by aligning on the high-level trip structure, then locking in hotels & rental homes, and finally fleshing out the full-itinerary complete with activities, tickets, reservations and beyond. Once your trip is underway, we remain at your disposal for support.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Yes. As professional travel advisors, we charge fees for our planning and design services. After a complimentary discovery call, a non-refundable Planning & Design Fee is required to begin working together. This fee varies based on the scope and complexity of your trip and will be clearly outlined during the initial inquiry phase.

  • Yes. Hotel-only bookings are always complimentary with MRG TRAVELS. You’ll enjoy VIP perks such as upgrades (when available), daily breakfast, resort credits, and special amenities through Virtuoso and Brownell’s preferred partnerships. Even if you don’t need full trip planning, I’m delighted to secure the best rooms, added value, and VIP recognition at luxury properties around the world.

  • Yes. For commercial travel, we can assist with Premium Economy, Business Class, and First Class flight bookings.

    Our Air Desk team specializes in premium airfare and handles everything on your behalf, fare research, securing the best routing options, booking competitive premium-cabin fares, monitoring your flights on the day of travel, and managing all changes to your tickets. And should the unexpected occur, you’ll have access to 24-hour support to help navigate and resolve any issues quickly and efficiently.

    This means a seamless, stress-free experience from start to finish, and you’ll never have to wait on hold with the airlines or stand in a rebooking line at the airport. Air booking fees apply per person, per ticket.

  • Yes. We have access to exclusive villas and private rental homes around the world through our trusted network of vetted partners. Please note that we do not book with VRBO or Airbnb, as we are unable to verify the quality of these properties.

  • We cannot use points for flight or hotel reservations. That said, we’re happy to guide you on the best use of points and will always add your membership rewards number so you can earn additional points whenever possible.

SUPPORT

  • We stay in close communication with our clients from start to finish. We schedule key calls throughout the planning process, including a Discovery Call, Proposal Review, Pre-Travel Itinerary Walkthrough, to review details and make decisions together. Email is our preferred method of communication so everything stays organized in one place, but we’re always happy to schedule additional calls as needed. You can be as involved as you’d like, whether you prefer to collaborate closely or hand off the planning entirely.

  • We deliver all final trip details 1 to 2 weeks before departure. You’ll receive an email with everything you need for a smooth journey, including your confirmations, travel notes, and a link to your customized digital itinerary. Your full itinerary will also be available through an easy to use mobile app, where all documents, schedules, contacts, and tips are organized and accessible at any time, even offline.

  • Yes. For most itineraries, you’ll have 24/7 on the ground support through our trusted destination partners, ensuring immediate assistance if anything unexpected arises during your trip. For the rare cases when a local partner is not assigned, a member of the MRG TRAVELS team will always be available to assist you.

  • Yes. While we can’t complete applications for you, we’ll share the most up-to-date entry requirements for your destination so you know exactly what documents, visas, or passport validity are needed. We’ll walk you through the process so you feel fully prepared for your travels.

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